How to connect your own email domain

To use your domain's email (for example, [email protected]) inside Scrumboards, open Emails (Emails) > Configurar e-mail (Set up email) and follow the wizard. Whoever does this needs the Configurar domínio e caixas de e-mail (Set up domain and mailboxes) permission. Scrumboards support checks the domain before any change and handles the activation.

The wizard steps

  1. 1. Domínio (Domain): answer Qual é o domínio do e-mail da empresa? (What is your company's email domain?) (e.g., yourcompany.com). The system looks up where the domain is hosted today. If you'd rather not touch your main domain, use the Usar um subdomínio (Use a subdomain) option.
  2. 2. Situação (Status): review Como está hoje (Current setup) and Como vai ficar (New setup). Use Confira o que o seu domínio tem hoje (Check what your domain has today), check Conferi a lista (I checked the list), and click Confirmar a lista (Confirm list). If the wizard asks you to change the nameservers, read the notice carefully and make the change at your registrar (where you bought the domain).
  3. 3. Caixas (Mailboxes): create a mailbox for each person and, if you like, shared mailboxes such as contact@.
  4. 4. Testar (Test): use Enviar e-mail de teste (Send test email) to an outside address of yours and Receber de teste (Receive test) by sending a message from your personal email to the new mailbox.

How to read the DNS records

In the Os registros técnicos (Technical records) section, each row has a color:

  • Green: already correct.
  • Gray: Scrumboards support handles it during activation.
  • Red: something that used to work has stopped. Contact support.

While support gets everything ready, the status shows Aguardando o suporte da Scrumboards (Waiting for Scrumboards support). When it's done, it shows Ativo (Active): the domain now sends and receives email through Scrumboards.

Recommended security

Email administrators are encouraged to turn on two-step verification. It isn't required, but once it's on, the system asks for the 6-digit code for admin actions.

Frequently asked questions

Can I connect more than one domain?

No, each company connects one email domain today. To switch, remove the current one in step 1 (by typing REMOVER) and add the new one, as long as it isn't active yet. An active domain can only be suspended or replaced by support.

The test didn't arrive within 3 minutes.

Check the address, whether the domain is Ativo (Active), and the spam folder of the outside address. Then try again.

Will I lose the email that already works on my domain?

No, the wizard shows what changes before you confirm, and support checks everything before activating. If a row turns red, contact support at [email protected].