Personal and shared mailboxes

Scrumboards email has two types of mailbox. A caixa pessoal (personal mailbox) belongs to one person and is private: not even an administrator can read someone else's mailbox. A caixa compartilhada (shared mailbox) belongs to the team (like contato@ or financeiro@): only its members can read it, and read/unread status applies to everyone.

Create a mailbox for a person

  1. Open Emails > Configurar e-mail (Set up email) and go to step 3. Caixas (3. Mailboxes).
  2. Under Caixas de cada pessoa (Each person's mailbox), see the Membros sem caixa (Members without a mailbox) list.
  3. Click Criar caixa (Create mailbox) next to the person and check the address. Use lowercase letters without accents, numbers, periods, hyphens, or underscores.

Create a shared mailbox

  1. In the same step, go to Caixas compartilhadas (Shared mailboxes) and click Nova caixa compartilhada (New shared mailbox).
  2. Fill in the address (e.g., contato) and the Nome de exibição (Display name), the name recipients see (e.g., Support).
  3. Under Quem participa (Members), use Incluir pessoa… (Add person…) and Incluir (Add) for each member.
  4. Save. The mailbox appears in each member's folders.

Extra addresses and changing an address

A mailbox can receive at more than one address. Under Esta caixa também recebe em (This mailbox also receives at), add an Endereço extra (Extra address), up to 10 per mailbox. To change the main address, use Editar endereço (Edit address) and leave Continuar recebendo no endereço antigo (Keep receiving at the old address) checked, which is recommended so you don't miss replies. On some domains, the new address only receives mail after Scrumboards support enables it.

Who can do what

  • Usar a própria caixa de e-mail (Use own mailbox): read and send from your mailbox and from shared mailboxes you belong to.
  • Configurar domínio e caixas de e-mail (Configure domain and mailboxes): create mailboxes, change addresses and members. This permission does not give access to the content of other people's mailboxes.

Frequently asked questions

Can the administrator read my email?

No. Your personal mailbox is yours alone, and the server checks this on every access.

Someone read an email in the shared mailbox and it disappeared from my unread. Is that normal?

Yes. In a shared mailbox, read/unread status applies to all members.

Why does the mailbox show Aguardando o suporte liberar este endereço?

That means "Waiting for support to enable this address." On some domains, support needs to enable the new address before it can receive messages.