Spam filter and blocking a sender

Scrumboards email automatically moves suspicious messages to the Spam folder and shows why. You can also move messages to spam, take them out, and block a sender so everything they send goes straight to the Lixeira (Trash).

Why a message went to Spam

When you open a message in Spam, the reason is shown. The most common are: the sender's domain didn't confirm the message is theirs (DMARC), the delivering server isn't authorized (SPF), the digital signature doesn't match (DKIM), or the originating server itself flagged it as spam. In these cases, be careful with links and attachments.

Report or recover a message

  1. Open the message in the Entrada (Inbox) and click Denunciar spam (Report spam) to send it to Spam.
  2. If a good message landed in Spam, open it and click Não é spam (Not spam).

Block a sender

  1. Open an email from the sender and click Bloquear remetente (Block sender).
  2. Under O que bloquear (What to block), choose Só este endereço (Only this address) or Todo o domínio (Entire domain). The screen shows how many messages have already come from each.
  3. To clean up your mailbox, check Mover as existentes para a Lixeira (Move existing ones to Trash).
  4. Confirm. Anything that arrives afterward goes straight to Trash, with no notification and not counted as unread.

You can't block your own company's entire domain. The block applies to the mailbox where you created it.

Unblock

In the mailbox menu, open Remetentes bloqueados (Blocked senders) and unblock the address or domain.

Sending limits that protect your company

To prevent mass sending and hacked accounts, sending has limits per message, per person, and per company: there's a maximum number of recipients per email and of sends per minute, hour, day, and month. When you hit one, the screen shows a warning, such as Limite de envios de hoje (Today's sending limit), and tells you when you can send again.

Frequently asked questions

I don't see the Block sender button.

The button appears for people who can configure the mailbox. Ask whoever manages your company's email for help.

I blocked someone by mistake. Did I lose the messages?

No. They're in the Lixeira. Unblock them in Remetentes bloqueados and move the messages back.

Why wasn't my email sent?

You probably reached a sending limit. Read the warning: it tells you when sending resumes.