Page not loading or showing a blank screen

Most of the time, clicking Tentar de novo (Try again) or Recarregar (Reload) fixes it. When part of Scrumboards fails, the app shows these two buttons in place of the screen, and the error is logged automatically for our team to review.

What to do, in order

1. Click Tentar de novo. It reloads only that part, without losing your timer or what you have open on other screens.
2. If the error comes back, click Recarregar to reload the whole page.
3. If you see the automatic translation warning, turn off your browser's translation for the Scrumboards site. It changes the text on the screen and crashes the app.
4. Check your internet connection.
5. Close the tab and open Scrumboards again. If it still fails, try another browser or a private window.
6. Still having trouble? Email [email protected] telling us which page you opened and what happened.

Messages you may see

• Saiu uma versão nova do Scrumboards. Clique em Recarregar para atualizar. (A new version of Scrumboards is out. Click Reload to update.) We released an update while your tab was open. The page usually reloads on its own; if not, click Recarregar.
• Ocorreu um erro inesperado ao carregar esta página. (An unexpected error occurred while loading this page.) Use Tentar de novo and then Recarregar.
• Não foi possível carregar esta seção. (This section could not be loaded.) Only part of the page failed; the rest keeps working. You can copy the details and send them to support.

Frequently asked questions

Do I need to send a screenshot of the error?

No, it's not required. The error already reaches our team, without the content of your screen. Telling us the page and the time helps us find it faster.

The page opens, but it's empty with no data.

It may be a permission issue or the selected company. See I can't see a client or a task.

It says I don't have permission.

Some screens depend on your role in the company. Ask an admin to check Roles and permissions.